Effective 24th May 2018.
The Floating Bridge ticketing system and website is operated by Transiq Ltd (data processor) on behalf of the Floating Bridge and the Isle of Wight Council (data controller).
What information we collect
For online Saver Card customers:
Security question and answer
Saver card numbers attached to your account
Saver card name and status
Saver card account id
For online Q-ticket customers:
Email address or mobile phone number
For online & mobile payments:
Saver card account id
How and why we collect it
The information is collected through the online Saver Card registration form on the IoW Floating Bridge website as part of the customer registration process; and through the customer’s use of the Floating Bridge service.
It is used for the purpose of managing the customer’s Saver Card account and to allow communication with the customer when required, for notification about the service or ferry operation.
Online purchases are processed via the relevant third party payment provider. Payment details (include card or account details) are not held by TransIQ Ltd or Isle of Wight Council. The payment providers have been assessed to compliant with PCI and GDPR requirements.
How we use and secure it
The information forms part of the Saver Card account record within the Floating Bridge ticketing system and is used to allocate ferry crossing transactions to the correct account. It is stored in a secure EU data centre. Access to the server and the ticketing system is strictly limited to authorised personnel.
Access by any third parties
The data that we hold is used solely for the stated purpose. No other transfer or sale of data is carried out.
We use third party services to process online payments and to manage communication with you. These have been assessed to be compliant with GDPR.
Stripe & Square Up
We pass your account id, name & email to Stripe or Square Up when you choose to make an online credit or debit card payment. If paying via Square Up, we also pass them your postcode.
We pass your account id, name, telephone & email to Go Cardless when you choose to make a direct bank payment online.
We pass your mobile phone number to Fonix (and onwards to your mobile phone operator) when you choose to pay via your mobile phone bill.
Your support requests are managed via Fresh Desk. They process your name, email and messages on our behalf.
If you have opted-in to our mailing list, we send bulk communication and occasional marketing emails via Mail Chimp. They process your name and email address on our behalf.
If you have opt to accept cookies, we use Google Analytics to monitor website usage. We only use aggregate data and do not identify individual website visitors.
Some cookies are essential, while others help us to improve your experience by providing insights into how the site is being used.
What control is provided for users
The information that is collected is as stated in the first section of this Policy.
Users may contact Isle of Wight Council or TransIQ Ltd (see below) to request a copy of the information that is held within the system.
Users may contact Isle of Wight Council or TransIQ Litd (see below) to request that their information be removed. When such request is implemented this will result in the user being removed from the Saver Card aspect of the ticketing system.
How long we keep the information
After 1 month, where a customer has registered for an account but has not activated it, the account will be closed and all personal details will be deleted.
After 3 months of an account being opened, if no top-up payments have been made, the account will be closed and all personal details will be deleted.
Where an account has a zero balance but has not been used within the last 2 years, it will be closed and, unless there is another legal basis for processing/retaining the information, personal details will be deleted or anonymised.
Where an account has a balance but has not been used within the last 2 years, it will be disabled. Customers may contact Isle of Wight Council or TransIQ Ltd (see below) to have the account reinstated.
Where a customer requests that an account be closed, unless there is another legal basis for processing/retaining the information, personal details will be deleted or anonymised.
Who to contact
TransIQ Ltd operates the Cowes Floating Bridge ticketing facilities on behalf of the Cowes Floating Bridge and IoW Council.
15 City Business Park
Plymouth, PL3 4BB
t. 0844 587 4700